Terms of Service

1. Who we are and what this covers

Airlophone lets you place telephone calls from a web browser to ordinary phone numbers. These terms are the agreement between you and Airlophone (“we”, “us”) whenever you use the service. If you do not accept them, do not use the service.

Airlophone is operated by Fabio Jonathan. Questions about these terms go to support@airlophone.com.

• Trading name: Airlophone
• Operator: Fabio Jonathan
• Registered in: Washington, United States
• Contact: support@airlophone.com

Calls are carried over the networks of our telecommunications carriers, currently Telnyx, Twilio and Vonage, and we choose between them per call on measured line quality. Payments are processed by Stripe, and your card details go to Stripe directly rather than to us. Who we share what with, and why, is set out in full in our Privacy Policy.

We use Meta to measure and improve our advertising, including reporting confirmed purchases. For visitors in the United States, ads measurement can run without an upfront permission prompt unless you opt out. Elsewhere, we ask before enabling it. We respect saved refusals and Global Privacy Control signals. Our Privacy Policy and Cookie Policy explain the information shared and how to turn measurement off. Accepting these terms does not override your privacy choices or replace consent where it is required.

2. Emergency calls

Airlophone cannot be used to call emergency services. We cannot connect 911, 999, 112, 000 or any other emergency number, and we cannot pass your location to an emergency dispatcher. Airlophone is not a replacement for a mobile or a landline. Keep a phone that can reach emergency services and do not rely on this service in an emergency.

3. Your account

You must be at least 18 and able to enter a contract. Keep your login details to yourself; calls placed from your account are billed to your account. Tell us promptly if you think someone else has access to it.

We may ask you to verify your identity, your payment method or your phone number before we allow calling, before we raise a limit, or where we suspect fraud.

4. Credit, prices and billing

• The service is prepaid. You buy credit in advance and calls draw down against it.
• Your credit does not expire. It stays on your account until you spend it.
• Every destination has a Basic per-minute rate, shown on the rate card. The keypad shows the full rate for your account as you type the number.
• Professional accounts pay $0.02 a minute on top of the Basic destination rate, on every call, whether or not the call is recorded. Every team account is Professional from the moment it is created. The price shown before you dial includes it.
• Calls are billed per minute, and part of a minute counts as a full one. A call of 3 minutes 15 seconds is billed as 4 minutes. Time on hold is time on the call and is billed the same way.
• Prices can change. We will publish the new price before it applies to you, and a change never applies to a call already in progress.
• If your credit runs out during a call, the call ends. We will warn you before that happens where we can.

5. Bonus credit

Wallet top-ups buy the same amount of calling credit that you pay for. We may separately issue bonus credit through a promotion, referral, or eSIM cashback offer.

Your balance therefore has two parts, and we show them separately: the credit you bought, and the bonus credit we gave you. Both buy calls at exactly the same published prices, and neither expires.

The difference between them is what happens to money:

• Calls always draw down the credit you bought first, and only use bonus credit once that is exhausted.
• Bonus credit is not refundable and cannot be paid out. You did not pay for it, so there is nothing to return.
• If you take a refund, any bonus credit still on your account is removed at the same time. The bonus was earned by making a purchase, so undoing the purchase undoes the bonus with it. We tell you this before you confirm a refund, not after.

6. Refunds

Credit is not refundable once you have started spending it, except where the law where you live requires otherwise. It does not expire either, so it stays on your account until you use it.

An untouched top-up can be refunded. If you have not spent any credit, ask us within 30 days of your payment and we will return it in full to the payment method you used, normally within five to ten business days depending on your bank.

A call that does not connect is not charged. A call that rings out, hits a busy tone or fails to reach the far end costs nothing, automatically, with nothing to claim. Connected calls are charged from your available credit at the rate shown before you dial. If a call record shows a charge without a connection, contact support so we can review it.

A call connects when the far end answers. That includes a person, an automated phone menu, time on hold and voicemail. We do not offer credit for call quality. Once a call connects it is charged for the time it lasted, whatever the audio was like.

We do not refund:

• Credit already spent on calls that connected and worked.
• Bonus credit, which is removed rather than paid out when you take a refund. See section 5.
• Accounts we have suspended or closed for fraud, abuse or a breach of section 7.
• Credit left on an account you close. Ask us before you close it if you are within the 30 days above.

None of this limits any refund or cancellation right you have under the consumer law where you live.

7. Acceptable use

You agree not to use Airlophone to:

• Break the law of your country or the country you are calling.
• Harass, threaten, defraud or deceive anyone, including impersonating a person, a bank or a public body.
• Place automated, bulk, recorded or unsolicited marketing calls, operate a dialler, or run a call centre without our written agreement.
• Generate artificial traffic to premium-rate or revenue-share numbers, whether or not you profit from it.
• Resell the service, share an account across people, or work around account limits.
• Record a call where recording it without consent would be unlawful for you. Recording law depends on where each party is; that assessment is yours to make.

We block premium-rate and other high-risk number ranges outright, and we apply spending and destination limits to new accounts. We may suspend an account immediately where we see fraud or a risk to the network, and we will tell you why when we can.

Recording retention. On Professional, a recorded call is kept for 90 days so you can play or download it. You can delete a recording sooner. After 90 days we delete its audio; the transcript, note and ordinary call record remain until you delete them or close your account. We may retain records where the law requires it.

8. What we can and cannot promise

Calls travel over the internet and then over telephone networks we do not own. We work hard on route quality, but we cannot guarantee that every call connects, that audio is always clear, or that the service is never interrupted. Your own internet connection matters a great deal here.

Some destinations, number ranges and services are unavailable, and that list changes as carriers change their rules.

9. Liability

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability to you for any claim is limited to the credit on your account plus the amount you spent with us in the three months before the claim.

We are not liable for indirect or consequential loss, including business loss, missed opportunities, or the consequences of a call that failed to connect.

10. Ending the agreement

You can stop using Airlophone at any time. Section 6 says what happens to credit you have not spent, and closing your account gives up whatever is left on it. We may suspend or close an account that breaches these terms, and we may withdraw the service with reasonable notice, in which case we refund unused credit whether or not section 6 would otherwise apply.

11. Changes

We may update these terms. If a change materially affects you we will tell you before it takes effect. Continuing to use the service after that means you accept the new version.

12. Governing law

These terms are governed by the laws of the State of Washington, United States, and its courts have jurisdiction. Your rights as a consumer in your own country are unaffected.

13. Contact

Questions about these terms, refunds or an account: support@airlophone.com.