What to keep when switching calling services

Check credit, numbers and renewals separately. A new calling account does not move them automatically.

Published by Airlophone. Sources checked October 31, 2026. Follow each provider's current account terms.

Keep each account boundary clear

Current provider

Existing credit
Your numbers
Plan renewals

Review each item before cancelling the service.

Airlophone

Separate account
Own calling credit
Browser calls

Airlophone cannot port your existing number or spend another provider's credit.

Before you cancel the old service

Tick each item after checking it.

Save the records you needReview contacts, invoices, call records, messages and recordings. Check export options and retention rules.
Decide where your number will stayConfirm porting eligibility with the receiving provider. Keep the old service active until a required port completes.
Check credit and renewalsRead the provider's expiry, refund and cancellation terms. Check app-store subscriptions and automatic top-ups separately.
Check the replacement workflowConfirm the incoming calls, texts, users and devices you need. A separate outgoing caller may not replace the whole system.

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Credit stays an account question

Check whether you are changing apps or changing providers. Yolla shares one balance between its app and website. A separate Airlophone account needs its own credit; existing credit does not cancel a subscription or pay another provider.

Check prepaid credit and renewal settings

Keep the number before cancelling

Airlophone does not accept number ports. Keep your number with a suitable provider or confirm a port-capable replacement first. New Airlophone rentals use separate US or Canadian inventory and have rental and received-call charges.

Check Airlophone's number offer and limits

Confirm cancellation separately

Opening a new account does not cancel the old one. Confirm what happens to remaining lines, renewals and records. Keep the provider's cancellation confirmation.

Compare business phone workflows

Need a separate outgoing call?

Check the Airlophone quote before adding credit. Calling needs internet and microphone access. It does not move your old number or close another account.

Make a callPrepaid. No subscription.

Calls to United States from $0.03 a minute for landline and toll-free. Basic rate.

Rates from a US caller ID. Your selected caller ID is priced before calling.

Questions

Can I move another provider's calling credit to Airlophone?

No balance transfer is offered. Airlophone needs its own funded credit. Check unused credit and refund questions with the provider that issued it.

Can I port my business number to Airlophone?

No. Airlophone offers new number inventory, not incoming number ports. Keep the existing number elsewhere if you need it.

Can I keep my main phone service and use a separate caller?

Yes. You can keep the existing number and incoming workflow with its provider while using a separate account for suitable outgoing calls. Airlophone still needs funded credit, internet, microphone access and an available destination.

Official sources

Review the switch before closing an account

Check the balance, number and renewals you need to keep.

Review switching checklist