Can I press keys during a call to get through a phone menu?
Yes. The keypad stays live for the whole call, so pressing 1 for English, entering an account number or keying a reference works exactly as it does on a handset. The phone menu at the other end cannot tell the call started in a browser, so it behaves identically.
Why this is worth checking before you rely on it
Almost every call the people who use this actually make ends in a phone menu. Banks, airlines, tax offices, utilities and immigration lines all route by keypad before they route to a person, so a calling service where the keys stop working after the call connects is useless for the job even though it can technically place calls.
The tones are sent through the call itself, which is how a phone has always done it. Nothing about the menu, the switchboard or the system behind it knows the call began as a browser tab.
Holding, and what it costs
The line holds for as long as the call does, so a forty minute queue is a forty minute call rather than something that drops halfway. Hold time is connected time and is billed per minute like the rest of the call, which is worth saying plainly: a long queue costs money.
The running total sits on screen while you wait, so there is no surprise at the end. If a call rings out or never connects at all, it costs nothing.
Related
Other questions
- Can I receive bank verification codes on an internet number?
- Can I call 911 or 112 from a browser?
- What number does the person I call see?
- Do calling credits expire, and can I get a refund?
Everything else is on the help page.