Call Australian immigration from abroad

For people in the Americas, Europe, South Korea, Japan or Hong Kong with an Australian visa or citizenship question.

+61 2 6196 0196

$0.09/min on Basic.

Source checked September 29, 2026: Australian Department of Home Affairs, Telephone service outside Australia.

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Airlophone is not affiliated with this institution.

When to call

Monday to Friday, 9am to 5pm in the caller's local time. Closed on Australian national public holidays.

How to place the call

  1. 01 / Press Call now and sign in.
  2. 02 / Add credit if needed. Your number stays selected after payment.
  3. 03 / Review the rate for +61 2 6196 0196, allow microphone access and press Call.
  4. 04 / Keep the call tab open. Use the keypad for menu choices. You join the institution's ordinary queue.

Use Wi-Fi or mobile data. Airlophone does not require a local SIM, but your internet provider may charge for data.

Before you call

Australia's Department of Home Affairs directs callers in these regions to its Global Service Centre. Other countries should use the department's overseas office list.

Have the notice, transaction or reference relevant to your question ready. Confirm this department handles your issue before sharing account information.

Never give a password, PIN or one-time code to an unexpected caller. Check the number against the official website or your card before calling.

Questions about calling Australian immigration

What number should I use to call Australian immigration from abroad?

Use +61 2 6196 0196 for people in the Americas, Europe, South Korea, Japan or Hong Kong with an Australian visa or citizenship question. Australia's Department of Home Affairs directs callers in these regions to its Global Service Centre. Other countries should use the department's overseas office list.

How much does a browser call to Australian immigration cost from abroad?

$0.09/min on Basic. The quote uses Airlophone's default US caller ID. Your location does not set the rate. A different caller ID or Professional calling can change it; check the final quote in the keypad.

When can I call Australian immigration from abroad?

Monday to Friday, 9am to 5pm in the caller's local time. Closed on Australian national public holidays. Confirm current availability with the official source before calling.

Do I need a local SIM or an international dialing prefix?

For a browser call, enter +61 2 6196 0196 including the plus sign. Do not add 00 or 011 before it. Airlophone uses your internet connection and microphone; the recipient answers on their ordinary phone.

Does this number bypass the phone menu or waiting queue?

No. You reach the institution's ordinary phone service, including its menu, identity checks and queue. Keep the call tab open and use the keypad when the menu asks for digits.

Can I get help without making a phone call?

Use Australian Department of Home Affairs, Telephone service outside Australia to check the institution's current online options and the department that handles your issue. Airlophone provides the calling connection and cannot access or resolve your account.

Where are you calling from?

Choose your country for local calling guidance and support hours where published.

105 countries and territories

Call Australian immigration from abroad

+61 2 6196 0196

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